Frequently Asked Questions:
How accurate is the data I receive?
Our customizable mailing lists are guaranteed over 90% accurate. With any direct mail list you should expect some returns and undeliverable addresses. We will apply a credit to your account for any returns over the 10% threshold provided that the direct mail pieces were addressed correctly, compliant with postal regulations, and mailed within 60 days of your list purchase. Just send us the mail pieces that have been returned from your mailings and we will process your credit upon receipt. We believe that you will not find a more accurate, higher quality mailing list and we are willing to back that up.
Why do I get returned mail?
Mailing lists are generated from a variety of sources and run through several tests to ensure deliverability. Unfortunately, we are unable to filter out all undeliverable addresses due to a variety of circumstances. For example, a piece of mail will be returned if a house is vacant – even though the house has just been purchased, there may not be anyone living there, or the house may be rented out by someone with a name that is different from the owner. This type of circumstance, along with a variety of others, can lead to an undeliverable piece of mail.
How do I get my lists?
How many addresses will I receive?
Due to the fact that we are unable to predict the amount of people who will move each month, we cannot tell you exactly how many mailing addresses will come with each order. We can, however, run counts from previous months to give you an estimate of how many addresses to expect on the new mailing list.
Can I use the list more than once?
Once you purchase a mailing list, it is your property. You can use each month’s list as many times as you want; however, you are responsible for running your multi-list use list through a certified NCOA provider if you wish to use it past a 30-day period. Plum Grove Printers Mail Made Simple mailing lists are provided within NCOA compliance at the time of purchase, but you are responsible for any ongoing NCOA processing to keep the address list within postal compliance past the 30 day period.
Can I change my targeted area?
You can change your targeted area anytime; however, for new zip codes to be included on your upcoming mailing list we do require 3 business days notice of your monthly list delivery date. Just contact our customer service department at 1.800.728.0518 or send an email to email@example.com. Please include your company name and new targeted zip codes.
How do I pay?
If you are a monthly subscriber, we will bill your credit card each month on your order date or you can pre-pay for an annual subscription with a credit card or check.
Is there a refund Policy?
If you purchase an annual subscription and are not pleased with our service, you can cancel your subscription anytime. We will prorate your subscription and refund the unused portion to you. Monthly subscriptions can be cancelled anytime but we must receive notice at least 3 business days in advance of your delivery date to cancel for the current month – sorry, there are no refunds on monthly subscriptions. Both monthly and annual subscription cancellations must be in writing and emailed to firstname.lastname@example.org.
Can’t Find the Answers You Need? Submit Your Question to Us Here!